SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the parcel. Gloves made of dense material. Quality is good. The size approached. Approximately 10 or 11 size according to the European standard. Ordered 09.01.2020. Got 04.03.2020.
Ordered January 6, received February 26. Received ukrmail in the usual package. To the gloves were whole. After testing gloves when washing dishes, I concluded for myself, they are uncomfortable. When you wash the dishes sometimes you want to wash with your finger in some places it is not convenient, but on the gloves on the bend of the finger there is no bristles, it does not allow you to wash well. That is, it is useless, you have to take for this other accessories
Just super! Thank you, quality product, the store is wonderful! Fast shipping!
The parcel was a month, packed well, not damaged, good, tight gloves, it is convenient to wash the dishes, but it is necessary to apply, first you need to foam a lot of dishes, and then wash, because when you rinse the plate with your hands, washing washed off, a little more in size, but I have big hands, I would recommend it to a man and a woman who is very comfortable, I recommend
Good gloves. We arrived quickly. Let's see how to use will
Very pleasant to the touch.
fast shipping and high quality products thanks for the gift
looks like in the photo
Good gloves, delivery to Moscow for 2 weeks. Track Russian, tracked. Thank you store!
To the Samara region for 18 days (the goods were grouped with other parcels). The quality of the goods is satisfied, the only thing with stretch dresses on hand. The hook was not included (this is in the product description, but the goods were sent on the day of purchase).
The product is good, but not excellent. The packing is good. The material is good. The design is good. I filled the pair of gloves with water one by one and a noticeed a small hole on the right glove. Will it be get bigger in the future? Who knows? However I didn’t opened a dispute. Think before you buy it and communicate with the store about this problem. I’ll add additional comments about the hole in future.
very nice product and gift! thank you store! i recommend seller and product!
Today soap to the gloves dishes, it is not usual course, since silicone thick, but it's a matter of time) Noted for yourself, that can be washed and hot, and with cold water without harm to hand as silicone does not convey the temperature of the water. Now only question how much they will last. If will last 2-3 months, then will again buy.
Gloves, dense but came with a small marriage, on one glove is not a big hole, very sorry. Track number clipped all the way
Very fast shipping. From 01.01.2020 to 17.01.2020 to Perm. very pleasant to the touch, thick
Super products
It is less easy than I thought to use )) Not much soaping. But good enough for this money. Thank you!
Thanks to the buyer, the gloves are excellent, the parcel came quickly. I advise everyone.
Came quickly, the feeling can even be used as a washcloth. Satisfied
Gloves are happy, big truth)) in the kit there is a hook, very convenient. Thank you.