SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mop Super! Better than flat folding at times! Rags are good. Press and absorb with a bang)). Climbs everywhere, the shape of the rectangular will climb into any angle, turns around the axis. came well packed, whole, everything functions, does not flow, the bucket does not turn over. With cleaning even 5 years old daughter)). Washed both walls and floor (good rags in stock pile). Vinyl washed on Hurray (after children's arts on wallpaper). In general, while the flight is normal! Let's see how much will last
Happy very much, washing floors now like all family members, I recommend the store and the store, packed well, thank you.
I order a second time, this time as a gift. Great Mop. I use my half a year, very satisfied
A month before Tyumen. My wife liked the goods. Whole. The bucket is compact in size. Washes and presses well. I'll order more. I advise you. Thanks to the store.
Everything is whole, chic, I advise everyone! Thank you very much to the store, success and prosperity.
Excellent mops, in circulation have not yet checked, but the appearance is very high quality (although small) handle on the mop rubberized with soft plastic. Ordered seven mop, came all (one cost about 775 rubles)
perfect
Delivery is almost a month. Everything came safe and sound. Only the size is small. The mop itself is normal in size, and the bucket is very compact.
Everything is fine. Thank you store! Packed well.
Cool bucket, very compact. Not yet used. The set is full, packed in a cardboard box.
Love it!!
Bucket is just class! Light, easy to use, mop needs Heights (my height is 157 cm). Washed the floor with great pleasure. The bucket even climbed where the usual did not climb.
The bucket is fine! With its functions copes with cheers, only you need to get used to it a little. Contact with water is minimized, cleaning quality is good. Definitely take! Do not be afraid of a small volume, water for washing is enough, and the bucket is not heavy.
The goods were a little delayed, but not critical. Everything is intact, the description corresponds. Very convenient to use, presses well, wife is happy
Very satisfied with the purchase. The box was crumpled, but the product itself is whole. Plastic thin. The bucket is small, the space takes up little. I tried in action, the plugs below do not let the water pass, the rag presses well, if a couple of times to hold the mop on the compartment with the spin. In general, I liked everything. I recommend
Fine, comfortable, came whole and fast enough, thank you
Verdro's not big. Everything came whole, very satisfied. Thank you!
The first impression is positive! Is true
All 10000%, the thing is cool! I recommend!)))) buy more as a gift)))))
Arrived in 40 days, the quality is good, it is good to wash smooth floors with straight corners, but very uncomfortable rounded places and around the legs from the furniture, and it is good to squeeze only one side of the mop, because. It bends to the end only in one direction, in general the thing is good but it is necessary to modify, thank you
Cool, came in a box, everything is whole.
Beautiful Thing! I took it as a gift to my mother, but now I firmly intend to buy such a set and myself. In the comments someone wrote that the bucket is small-it seemed normal to me. Even if you do not install additional parts on the bucket presses on Hurray. Went about 5-6 weeks to Tyumen, there are no scratches and cracks, the store qualitatively packed the goods. In general, take it, you will not regret it!
Sent quickly, but waited a month and a half. Everything is whole, neat. Replaceable rag pads are good. But the swivel docking unit of the handle with the bottom of the mop is plastic, it is necessary to turn very carefully when washing the floor. And in general, a good thing, I advise.
The mop liked, compact, maneuverable, in the hands it does not seem that it will break quickly, but keeps well. Purchase is happy!
I ordered a little more than a month. Tracked. No defects found. In cleaning is convenient.