SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good stuff, I recommend this store and his products!
A little late but finally came I recommend these 3 habits work very well.
Great product for anyone fix products anywhere, recommend buying. Took a month and a half to get in my home.
Days only on arrival.
Useful item. Quick delivery.
Had no contact with the store was not necessary.
Arrived in good condition. No instructions, but that was no problem. Tested using fairly heavy item. After 15 minutes, tape is still holding item. Will post results in few days once have had time to test further
Everything is well packed well has reached without gravy as I try to write off
Order received.
Awesome! Good store! Good stuff! Good price! Highly recommended!
I was really excited to use this tape. Just added a new room to my home. At Christmas I used the tape to adhere decorations to the painted Sheetrock walls. Held very good but when I took them down it peeled the paint. Then I used them on my painted brick wall for some fairly light pictures. I used quite a bit of tape to make sure they adhered. After about a week, 3 pictures fell at different times. I put them back up and they fell again in a couple days.
The tape is really realy really sticky, but leaves no resedue. Wow this product is great, absolutely recommended!!!
The order was long, more than a month. Double-sided tape. Pasted on the mat in the bathroom, so as not to slip. Holding on. The order is satisfied.
50 days to arrive. Good communication with the store. Still haven't tested the product
Difficult to check the length of tape car it is adhesive but I just to test with a bottle and two lightweight Frames, they don't shake the wall and they stand well. I'll heavier tester with something like a shelf eg
Product complies with the description. Delivery after the deadline. More feedback on tape after use
Very good merchandise. it's exactly as I want its sent and arrived quickly
the perfect sticker for every thing
didnt communicate. the product is great. i only wish it were more than 5 m. it is very useful and doesnt hurt the object that is attached. will buy more!
I loved it, it hit very hard. I'll order more
Product works perfect and the delivery was very fast.
Very good tights and multi uses. Very happy with my purchase. I would recommend
shipping was ok, product looks to have many possible uses, thanks store
Excellent product! very strong and does not release after time. I just used it to secure kitchen cabinets to the floor to avoid drilling, and it worked well. cleaning to reuse does not seem very practical, though, so do consider it to be a consumable product.
Fast delivery. Product looks great. Can not wait to try it. Recommend store.
Fast delivery. Product looks good. Looking forward to trying it out.