SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For , discount isnt't even necessary. The price is already more than fair for the quality provided
I completely satisfied with the product. Thank you for the great customer service!
Product OK. Look very nice. Arrive fast. Thanks
really nice powerbanks
thanks a bunch!
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
Thanks for powerbanks
Everything came quickly, thank you, I am really happy.
Good quality! Looks exactly as on pictures!
Thank you SO MUCH! For my more than modest budget, was exactly what I've been looking for!
It`s nice! good store!
Fast shipping, completely satisfied with the product. Advice to everybody!
The was offered with a fair dcisount, so how could i resist the temptation :-)
using for 2 weeks already. no flaws noted
Good quality and fast delivery
mobile phone accessories arrived pretty fast! quality amazing!
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
thanks to the store! the quality of portable usb-c charger box is great!
Overall great product!
powerbanks came in great condition and as picture, the shipping time was ok arrived as promised
Product OK. Look very nice. Arrive fast. Thanks
Got it in my mail this mobile phone accessories couple of hours ago. Super excited about giving it a try!
Its same like in the picture. I am very happy. Highly recommend!
I'm super happy, everything is great, powerbanks quality sooooo amazing, good store, advice!)
Well made powerbanks, fits & works perfectly
actual fascination! I obtained it for my best friend's friends anticipating how glad they will be, and it right makes a admirable bounty. in effect it is even better than the photograph. It is just charming and makes a fine purchase - the quality is striking for the price. I will quite likely consider purchasing one more, and can positively recommend it to anyone.
perfectly made, no reason to worry
As I can judge from my own experience, the best online are sold in this very store. Great!