SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
significantly better than a similar one i bought offline
no doubts, a great car phone holder
I just got it! So gorgeous!
super quality! thanks for wireless charger for car!
The store helpedd me out when I couldn't find a car phone holder anywhere. The item quality is up to standard
I love it, but not so sure its charging any faster than my normal charger
was greatly satisfied with the order
I like it, very nice product. But product without box ((
wireless charger was very good no problems thank you very much will buy again
It works. But can't fix on my car's air vent. Should buy other holder;;
car phone holder is really good! very fast delivery! I really like it!
It's super car phone holder! I really like it. Thank you!
car phone holder is even cooler than i expected
it looks exactly like the picture and i know for sure my best friend will love it!
The device should be separated from the power source when it is not needed because the device is sensitive and works continuously when not in use and perhaps the device is disabled for a while and may return to work or hang permanently
Really cool holder, everything works, charges
2 holders with one clips only!!!
Noticed when the holder is connected, and the phone is not inserted, it constantly opens spontaneously and closes with an interval of 10-15 seconds. Have to disconnect.
Delivery to kaliningrad month, it is long, usually come all parcels in 10-14 days. Now protoquality, bought 2 pieces, one was working, the second no, the proximity sensor did not work, opened a dispute, the money was returned immediately. So of course cool thing, charging wireless works fine. To buy i recommend, buy two at once, just in case not to wait another month))) ps: packed sucks, as she arrived and did not break the fall is not known .... Write to the store to pack normally, or in the package the usual stuffed and all
For a very long time
Cellphone pulled when sensor separately behind the same one
Beautiful product compliant as sure the picture!!
good product.
Every day we see more and more advanced gadgets and accessories. Now i bought a very interesting smartphone holder in the car. First, the holder itself looks very glamorous and, secondly, the way it works, just paralyzes the eye. The holder itself is connected by a usb cable to the charging in the cigarette lighter. In this holder, an proximity sensor is installed and the side folds are moved when the smartphone is installed on the stand. Next, they themselves move and firmly hold the smartphone. To remove the smartphone, you just need to bring your hand from above to the back wall, the sash will disperse and take it in your hands. That's not all. When installing the smartphone, wireless charging begins to operate. Those smartphones that have the ability to charge inductively will be automatically connected to this function. Thanks to the store for the prompt registration and sending of the order. Thank you also for the kind words in the correspondence. I recommend to look into this store, where a lot of interesting and useful goods.
All very quickly and qualitatively delivered on time the goods fully match
It came quickly. Everything works. The product is excellent.