SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
so far this is the best mobile phone accessories i ordered online. recommend!
with or without a discount is freat value for money
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
i'm truly happy to find such a low priced samsung galaxy bumper available online
I was wondering where to buy online, and thankfully found this store!
the best part is free shipping, definitely. though the product itself is nice af as well
Superb mobile phone accessories!
It's super mobile phone accessories! I really like it. Thank you!
mobile phone accessories reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Thanks for free delivery and for good service.
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Great! Quality super! Fast delivery! Thank You
discount for mobile phone accessories is a great. i'm going to order it again as i was extremely satisfied with the purchase the last time
It's perfect. Delivery was very very fast comparing to others. It's really nice quality. I recommend it without a doubt.
mobile phone accessories is really what I wanted. thank you!!
It was my third order in this store. Thanks!
Same as the picture, good quality, right size and very fast shipping
full class! I bought it for my friend's mates understanding how satisfied they will be, and it truly makes a adorable gift. beyond doubt it is even better than the pic. It is just adorable and makes a great acquiring - the quality is outstanding for the price. I will highly likely buy one again, and can unquestionably recommend it to anyone.
samsung galaxy bumper is so high quality!! Will buy more soon :)
Never hesistated to buy online for such an attractive price from a trustworthy seller