SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice and subtle
Beautiful!
It's very beautiful!
Gorgeous necklace! The product is made very carefully, without any flaws. Looks great. Crystal changes color in different lighting. Shimmers in sunlight with different nuts and flowers. It looks fascinating and spectacular. Pleased with fast delivery. The store is very kind. I recommend.
Very beautiful
Just fine. Can't find the words to describe what I loved it, Stone live just gorgeous. Very quickly sent goods. The store is willing to respond to messages. In addition to the basic order, sent as a gift earrings. For a special thank you, very cute and nice))
It's very pretty fast and top quality very loved it ניראה exactly as the picture love to go with it all day day
Very beautiful suspension, it is interesting to observe overflows inside the stone when the angle of view changes. When I photographed, I noticed a microscopic crack on the diameter of the stone, but I think that this is not a marriage, but the features of the manufacture, and in any case-it is completely invisible. I ordered four jewelry at the sale of 11.11, and the store put as a gift two more very beautiful pairs of pouches. Everything came in a large mutton bag, each decoration was laid in its extra small bag. I will definitely order from this seller more.
Very beautiful, like photos.
Delivery to Murmansk a little less than a month. The parcel was tracked all the way. The order arrived intact. The product corresponds to the description completely. The store put the hairpin and cat carnations as a gift, very nice, thank you. The order is very satisfied.
It 'S just the awesome kit, best quality set, and the coolest store! I AM in a shock of this masterpiece, it is very beautiful!
Very, very nice)) came for 3 weeks in Rostov-on-Don.
Delighted! It came quickly, everything was tracked. Decorations are stunning, even better than in the photo. There is a storage bag and a cleaning cloth) I recommend and thank you very much to the store for the cute gifts, very nice <3
Super podvesochka, not the approach to everything, from all sides poured in different colors. Weight Bravo Thaya
beautiful and lovely gift as well ! thank you will buy again
very beatiful
Very beautiful the stone. Maybe the chain isn't very tough, it looks fragile. I arrive after what was agreed, 9 days late. However i agree with the purchase
Wow. It's very beautifull.. I like it.. Love this one..