SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bracelet Super thanks to the store. True delivery was up to Mo not fast, not tracked, but then the Mail received a message that the order is in the mail.
I really like the bracelet, thank you to the store, arrived on schedule, looks Superski, took my husband as a gift very satisfied, I recommend
I do not even know what to say, came in 14 days, traced the entire route, and so, the usual bracelet, looks pretty not bad for such money, lock lock is good, like oxesoar for everyday, normal, the design itself is strong that the locks that the bracelet itself is unlikely to break, ordered 21 cm, turned out to be large, But here is my fault, I had to finish it shorter, with interference in the design. Verdict: normal...
Hand 19 cm, sits norm., not very tight. Shipping lightning, store Thank you!!
The goods came quickly. Quality is good. Super bracelet. Thanks to the store.
Cool bracelet, good quality, everything came perfectly
A great band, did not expect such a quality, no smell, perfect! Ordered his son 11.11. Received 30.11. Son happy!!!
The parcel was exactly a month, tracking simplified. The bracelet was in a cellophane package, to send wrapped in a soft package. Looks exactly like in the photo. There is a slight smell of the skin, which should fade over time. With unaccustomed it is difficult to cope with the lock :) 19-centimeter bracelet sits well on the hand, does not press, slightly dangles. The product is satisfied, I recommend.
The store is really a bomb .... Sent to another address as I asked for it ..... Quality at height .... No smell... The castle is interesting. In general, the purchase is satisfied .... Seller respect.
Everything came to an acceptable time. Quality is satisfied. Who has a wide bone, brush choose size 21.
Quality performance and delivery are excellent! But I strongly doubt that this is genuine leather... the smell is windy .. untanned and nowhere to hook-do not burn-everything is hidden even on the sides. Then I will add a tip, as I get bored-I will flash. And on the hand looks great! Lock magnetic weak-catch a little careless and it will fly While I put 5
There lived a man of Tatar-Caucasian nationality, lived and understood that there is no satisfaction in life, searched here and there, asked people and gods and no one could fill the void. And then, desperate at all, I saw on the resources of foreign shit wonderful and realized the mind that this is it. The body trembled, hands shaking, but the man did it. Many days and sleepless nights were waiting for a miracle man from the sky, looking into the faces of passers-by dreaming to see the postman speeding up the eye and crooked. The gray was covered with whiskey, the eyes were blinded and watered, but the man waited. And. Wait. Some leather
The bracelets are cool, when unpacked, thought-small, even upset, the more so before ordering, the wrist measured, but came well, heavy enough, there is a little smell, but very beautiful, i'm very happy!
Very cool. Stylish accessory. I liked my husband very much. i will order myself. i recommend it.
Delivery is very fast! Looks expensive rich! Size match!
The bracelet is stunningly beautiful. Manufacturing quality and materials at the highest level. Original reliable buckle. This store ordered several different bracelets at once, all bracelets are very satisfied. I recommend to everyone and this store and their products. Order boldly, you will not be disappointed.
Received the order, ordered 17 08 19 today 18 09 19. Track is not tracked. Sent on the day of the order everything corresponds to the description. There is not a big, delicious smell of new skin. Looks very stylish. The order was put in the mailbox. The size corresponds to the description, the store recommend. Thank you!