SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing product! I was afraid the cups will be too tight but PERFECT. Thank you so much, will buy another again.
I'm very satisfied
It is equal to photos but does not make the necessary pressure for the bust lifting
good article quick delivery
Good size. Very fast delivery. Much cheaper than in France
Nice
Not an actual sports bra, but the description is accurate otherwise. Would say size chart is accurate. Does not offer any real support for sport performance.
Recommend product, firmly made and with good material
parfait
thank you very much have a nice day best regards Nina
Very nice, feels tough, stretches and grinds well, as in the photo, he arrived in a month!! I'm very happy, attentive salesman
received the order very good today thank nice we are happy
No coats bust
2nd time ordering. Make sure you wash it without the pads, otherwise very comfortable
Very beautiful! Advice the store arrived very quickly!
Only an almoadilla is defective
Pleasantly surprised. Feel great
The description is accurate but does not do the expected function. Comfortable but does not push up
Good elastic underwear. Delivery 2 months. To volgograd it's a long time
Item was great but to small. I order a 2xl and that was 2 sizes bigger. But it fit my friend.
Delivered early. But this bra is too soft to hold the bust. Perfect if you don't mind!
Inside pads have already shrunk into two folded balls after being washed, pads moving around and I won't be wearing these
Super fast delivery (11 days) bras are nice made with good material, well done, size agree with podawanym,
Order a 3 th time because I love them, even order for members of my family. Send fast, I recommend this store.
Beautiful wonderful and as in pictures… Only they ask on income and small when u stretches to put US hooks she will not more then okay only and take the surrender and use without
Köszönöm☺️ ️
The fabric is incredibly soft and comfortable. Only in front, once closed, it looks a bit messy. It takes some time to adjust, but does not look as good as in the advertisement. For the price, though, i am very happy
2 weeks, thanks!
After partial mastectomy breast long looked for a portable bra. I got him found!! Wide Band under my scar making it not press on the sutures.
The volume of 85 is normal. But, if you fasten the lace in front, not much tugovato becomes. I'll clean them up.
It seems to be good but I'm not taken the right size. Too big for my 110D.
Unfortunately for me too small further it seemed eenvredelijk product. But for a large bosom from size D not suitable.
Fast shipping excellent quality this is my 2nd order
Item well received. Thank you supplier. Will use later and give additional feedback.
excellent product but not good for big cup very recommanded for small size
I am glad, nice color, good size Reduces the bust.
Processing, sending and shipping is all wonderful! 5 stars for everything!
Fine bra, not very much support so not intended to sports. Nice that the fillings are removeable. My size is 85 C, XL falls just fine. Delivery Time just over two weeks, quickly!
Very happy with my purchase good quality very good maintenance I recommend. I'll recommend another one. Thanks to the store
The ‘F’ color is more of a gold, I was wanting a cream or beige.
Good product, comfortable to wear, pretty. Living remote area the package took time to arrive, but the store was reassuring, very commercial and communicating. Thank you!
Impeccable, good support without hurting, without bothering, I will resume. Fast Delivery
same as description... recommended
Good bra. For my classic 75 C I took L, fits perfect.
He arrived quickly and matches the description. The size is good. Missing to check the result
Very Very fast shipping:)
arrived quickly but not suitable for me.gives very little support to a mature bust.fabric thin
Came quickly! Thank you! Girls take! i recommend! I came with a marriage, took it to the studio! The store compensated, for which a special thank you!!!
Great, my wife is very satisfied, just a little too big, but it is no big problem.
Though they look great but they are really for small cup sizes. It doesn’t provide any support. Item was described well and the fabric is very soft.
I'm 34C and the L is a bit small. Hopefully it will stretch out, but I think I'll order another one size up--otherwise is comfortable and flattering.
Super quality, these my first order on ali express, but these not the last.
Very soft and cute. They took a little while.
Very comfortable.
Great, thank you. I liked it very much. Excellent execution of the product. Development to your store.
going by the measurements give the top I received was a little too big. Lucky I can sew I shorten the straps by 2cm and it fits good.
Fast shipping. Not great support for large chested ladies. But good for nighttime.
The bra is normal but on the sides of the fastener stand out if you wear a t-shirt tight otherwise normally thanks to the store
Excellent transaction, thank you
nice bra