SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My 4-year-old saw a time lapse video of magnetic putty devouring magnets so I picked this up for him. It has been an absolute hit! The included magnet is the perfect size and strength to exhibit some of the properties of magnetism & magnetic fields. Now he goes back to play with this putty daily and asks more and more questions about magnets as a win. Really fun product which presents plenty of opportunities for learning.
It’s therapeutic for me. I’m 26 and this is my second time purchasing this product. I don’t use the magnets lol. It’s literally a stress reliever. The only reason I’m purchasing another set is because everyone loves my putty at work so I’m buying them their own putty lol so they can leave mine alone. I tried buying some off brand ones from a gas station lol it wasn’t the same. This is a great product for the young & old.
It doesn't look pretty at all when you first open it. Nothing like the pics. But work it a bit in your hands and the magnetic material seems to mix with the putty and it looks much more like the pics. So this putty is magnetic and you will find a small, square magnet inside the tin with the putty. This is the fun part. Work the putty a little and then put it on a surface. Put the magnet near it but not touching it and then watch the putty "eat and swallow" the magnet. It's weirdly mesmerizing. I bought 3 tins and have them on the coffee table. EVERYONE plays with them. There is just something about it.
The product is well packed, corresponds to the description. The son is happy, this is the main thing. Thank you)
Funny thing, does not get dirty, magnetized. If roll into a tight ball and throw on the floor bounces like rubber
Everything is super! Magnetized! My daughter really liked it!
Thank you. Arrived very quickly. Quality is good.
The product corresponds to the description. Delivery is very fast. The seller is excellent.
Everything arrived on time. Looks very high quality. The child will check.
Kids love it and the magnet is really strong!
Not bad, kids liked it. I am happy :-) Clay is soft like any other clay but magnetic. Square shape magnet is quite strong!
Thank you seller! The product corresponds to the description and was sent quickly. The child is very pleased!
Thank you very much, seller, the slime is excellent and the delivery is fast
Super fun. Bouncing too. Square magnet included.
Delivered in 2 weeks. The product corresponds to the description.
Excellent
The child is happy, a nice toy
Came in 1 month, the child likes
The color, of course, is not as bright as in the photo, but I personally like it. A magnet was attached.
Very happy. Son loves it.
Funny thing. I ordered for the child, he really liked the toy.
Daughter loves it
Received
It's great, I will buy more and recommend to my friends!
I liked the magnet
good value
thank you, I was very pleased
My girls love this! Perfect!