SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, good quality Lycra fabric,
Very cool top, bought for training, looks cool
It looks great and feels amazing. I love texture so silky. Perfect for training.
Ce Super, thanks in
The goods came quickly. The material is nice. Size S went perfectly on height 179, but if you wear sleeves on your thumb, maybe a little rub with unaccustomed (if they have not worn it before).
Very nice shirt)
I like it, material is very comfortable. Stretches a lot, fits well.
In general, good. Synthetics, the bottom is not very tight, but you can do it. Leg 44-46, the shoulders are wide and my hands are long. I'm pressed on the thumbs of the slits, although the size seems to sit down. The armhole is narrow in the sleeve, but if you take more, I will hang out. Get dirty will be fast
Top bomb! There is no smell, the seams are even. The size approached perfectly! Leg 42 grew, but ordered M. The parcel was tracked. I am very happy with the purchase
The goods went to Kazan for about 3 weeks. Cool, for height 156 weight 48 kg, size s.
On the growth of 173 top perfectly approached! Thank you store!
Ordered 11.11, took 04.12. On the Russian 40-42 took the size of M-ideally approached. The only thing if big fingers to blow into the holes-the sleeve is stretched too hard, but I did not plan to wear this, so I'm happy with the order. The fabric stretches well, not too dense, usual sports. Does not shine through. I did not communicate with the store.
I’m 5’6”, 124lbs & bought a medium. Fits like a glove!
The T-shirt was 1,5 months old, took M, its size, went back to back, probably it was possible to size more
Took Forever to arrive, but finaly it and it is great!
A good top, nice fabric, the seams are made perfectly. Features Short rukova, when you put your sleeve on your finger, it presses ( My chest girth 83 cm took the size m
The product fully corresponds to the description, the quality is super! Usually I wear the size S, but it's good that I took M-because it's small. I recommend to everyone, it's a pity only that the parcel went exactly a month, I would like to be faster ..
Very good top! Pleasantly surprised by the quality of the goods-a good fabric, the lines are even, but strongly shed. Recommend!
Great top. ordered an xl and it fits well. normally wear a medium/large. shipping was quick as well.
I'm just delighted with this linglish!!! Silky, soft, but dense enough fabric. The quality is excellent, smooth edging and stitches, the size approached perfectly. Chest girth 96 cm Waist 65 cm Height 177 cm Delivery one and a half months. I ordered three longsleeves of different colors, and I did not regret it. Super! Recommend!