SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far very good it cleans the feet and dead skin nicely. I have been using it for more than 2 months and I love it I have not changed the roller yet it works fine so far. I think it will last for another month it gives very smooth finish when I am done with it.
This product is amazing. So easy to use, works amazingly. I've had many products that are supposed remove callouses, and this one puts all others to shame. You can literally see the dead skin coming off in large amounts (something I've never had before.) It made my feet smooth all day, which is a first for me as it usually takes putting lotion on all day long to keep them smooth. This is money well spent, and I recommend it for anyone with really bad feet.
Great product for the price. Really works and removes dead skin. No more cracked feet. Even got a second one for a friend.
It is the best one I have ever used and the head on it is not sandpaperish (is this a real word??), it is smooth which I like better also.
I love how my feet feel.... does a great job..... i had another one that was gosling...my sister tried mines and she also fell in love with it.. so i got it for her.. now she is a happy camper.. her feet too!
Holds charge for a LONG TIME!! I use it EVERYDAY in the shower and charge it 1 time a week! AWESOME PRODUCT!!
Very happy with this purchase. Works fantastic and very easy to use. Battery life is amazing!
I got this for my mom for mother's day and she LOVES IT!! THANK YOU!!!
My husband really liked it.
Using it dry, it works very well. its powerful. I worked on one foot a day for a week and I have not had to change the roller. Easy to use and no razor blades or sharp implements. It removes dry skin faster, isn't painful, and leaves my feet nice and smooth.
I had low expectations of this but so far it’s been amazing! I was shocked how well worked in just one use! After two uses the hard callouses on the sides of my toes were fine and buttery soft skin was in its place. I totally recommend this product!
This thing is amazing! I had no idea something like this existed!!! I use it once a week and so does my husband and it has made such a difference! My feet are smooth and existing calluses that have been there for ever are slowly going away too. It’s strong so be carful and start out slow.
I bought this for my wife as she has problems of dry and cracked skin on her heels. She said that the product made her skin smooth and she is very happy! It is esy to use either dry or in the shower. It is a great tool because it is comfrotable to use and it really does the job. SHe is very glad. We recommend this product!
A lot easier than manual filing.
All I can say is wow!! My husband used this on his rough feet. They are super callused from his work boots and now they are so smooth!!! He loves it and I'm so glad I don't have to feel those rough feet anymore!!
The order fully corresponds to the description. Good packing and fast delivery.
Good quality products. I recommend this seller. Thank you very much!!!
This product works!! Used as described, my feet remained smooth for almost 2 months without any scrubbing! Highly recommended!
I love this vacuum callus remover, it's like you've been to the nail and foot salon. You plug it in the usb port and you can use it then, or you can charge it and it doesn't take long at all.
Great, very handy!
Cool
Just used and it works brilliantly. Great product.
Received in a good condition. Works well.
Very fast and everything is ok
Excellent product and very fast shipping, I will buy more to give away
SUPER DELIVERY. VERY QUICK AND VERY GOOD. MY RECOMMENDATION. BEST RGDS.