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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://obtaindirect.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (18 reviews)
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(18)
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I***a
7 Dec 2020

Cool))). I like it very much. The color corresponds to the selected one. Soft, warm. I'll wear it. Thanks store

Customer
7 Dec 2020

Strange thing, I do not know whether I will wear it or not, because without a scarf it's still cold.

M***a
7 Dec 2020

Very beautiful color beige-pink. Warm, despite the fact that it does not fit tightly. Does not fall back. You can wear different ones. I came very quickly, for 2 weeks, despite the emergency in November.

I***a
5 Dec 2020

The Hood really liked-connected qualitatively, processed neatly, looks decent and not cheap. Dense smooth knitting, smooth black color, heavy, but does not spoil the hair. Suitable for almost any size of the head, sits comfortably, does not slip. I liked how draped it is on the neck, I sat well and with a soft jacket, and with a woolen coat. I wear almost a month-while the weather is comfortable. Spools did not appear, after washing did not sit down and did not stretch (in the photo the material of the hood today), it was only in the water. Delivery three weeks, track tracked. The store Many thanks, the cap of his money is worth-good quality and excellent appearance.

N***h
5 Dec 2020

Good Hood, neat. To the touch is pleasant. Color and appearance are exactly the same as in the photo. Seller recommend

T***a
5 Dec 2020

Good one! The mating is dense, it sits well, the shape holds.

B***a
5 Dec 2020

Delivery 2 weeks, all OK

R***r
3 Dec 2020

Cool thing!!!! Everything corresponds to the description. Delivery fast, ordered 16.11 in hands held 3.12.

F***a
1 Dec 2020

Gorgeous! Done really well, perfect drape very good! The board

T***a
30 Nov 2020

Great Hood! Came for 2 weeks in Ekaterinburg, ordered 11.11. Heavy, beautiful knitting. Good qulity. Recommend!

T***k
29 Nov 2020

Came 10 days before Kiev) the quality is excellent, warm, does not blow, does not slide from the head, in general, super-piece 2 in 1 instead of a hat and scarf, I highly recommend

K***n
29 Nov 2020

The fabric is soft and pleasant. I measured at home, really liked it, I can not say on the street yet, but it seems to be good. Ropes can be tightened in case of a strong wind. It seems to be warm. Many thanks to the store!

D***y
26 Nov 2020

Ordered 11.11. Received in 12 days (3 days sent, 9 days delivery). The color is saturated, the material is soft (Silky) and pleasantly weary. Offers a lot, Long could not decide which store to order. Glad you didn't make a mistake. Kapr Super!

J***a
26 Nov 2020

Girls, very cool Hood, such a quality machine knitting, everything is so smooth, beautiful. Itself is heavy, stylishly draped. The kuliska can be pulled off so that more fit to the face was. On temperature-there is a feeling that not the lower-5. I ordered beige, but it's a little pink. Here's the sweater on me beige, see the difference. But I have a warm shade of skin-me norms. Now I'm wearing it, maybe in a different color I will order.

G***v
23 Nov 2020

Dense, soft. Fully corresponds to the description. Came less than 2 weeks.

K***e
19 Oct 2020

Super

Y***a
19 Oct 2020

The hood is cool, heavy, dense. on the head sits comfortably, does not slip. The color is universal for any clothing. Wore in windy weather, not blown, warm. feels synthetic, but very pleasant and soft. The order is satisfied, everything came quickly enough.

R***r
16 Oct 2020

Won in the free is a miracle)) for the Krasnodar winter, just the very thing. The store is very responsive. kindly agreed to change the won color to like me. The quality is excellent. Knitted quality. Happy as an elephant. Delivery less than two weeks. Thank you very much to the seller for the goods and the opportunity to win. Impressions are the most positive.

Sparsil Unisex Knitted Cashmere Hooded Neck Collar Cap Head Drawstring Thick Beanie Men&Women Solid Color Adjustable Elastic Hat

18 Reviews
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