SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After a few weeks of use I can safely say this posture corrector 100% does the job! It's super light and comfortable and easy to quickly put on before going out, running errands, etc. I've always had a bad habit of slouching, especially while sitting down at my desk so having this strapped around my back keeps my back straight and my shoulders back.
Just got mine a few days ago. It's much more comfortable than I expected, and it makes me more conscious of my posture throughout the day! I typically wear it with either an undershirt or just over my regular clothes. My back is already feeling a lot better, hoping to see more improvements to my mid/lower back pain in the next week or two. Great purchase!
Really keeps from slouching, easy to adjust, the material is pleasant and high-quality. Thanks to the seller, I advice you to buy.
I was a little skeptical at first but this brace is the real deal. I'm surprised at how lightweight it is! I wear mine for about 2-3 hours througout the day with no issues.
Been wearing mine for a few weeks and my posture has improved so much already! I usually sit for about 4-5 hours throughout the day, and using this posture has helped me be more conscious of my posture and also relieves a lot of my back pain. I'm definitely happy with my purchase.
Love it. Easy to wear and keeps my posture straight.
I don't have serious posture problems, but I definitely slouch way too often behind my desk and I was starting to feel some tightness in my upper back and shoulders. Been using mine for about 2 weeks and the tension in my back in shoulders has gone down quite a bit. I'd say this is perfect for people who find themselves slouching all the time and need a quick and convenient solution to correct their posture.
I have a really bad habit of slouching at my desk and I'm really noticing a difference with this posture corrector especially with my lower back pain. I mostly use mine at work and my posture has already improved in the last few weeks. Love it!
Ordered for husband. He likes it! Fixes the back well, the posture keeps the norms. The corrector itself is made qualitatively. I recommend!
The goods came in time, did not have to wait long. The corset itself is conceived and manufactured well. Made of soft material. Easy to remove and put on.
Got one for me and a friend. We both work in IT and it's great to prevent slouching!
It corresponds to the description. Let's hope it works.
thank you!
Good
It is a good product
Very good, I'm completely satisfied!
Corresponds to the description. It's okay. I am happy with the purchase.
Performs well
Quality is good thanks to the store
Quality is good. There is no smell.
Very good product, arrived on time and works very well
I like everything. Fast shipping
excellent delivery time earlier than expected the material is soft and durable excellent product.
Parcel arrived 2 days before the estimated date, size and color as described
the order is perfect. i will buy again from this store
Everything is fine
I recommend the seller and this product. Shoulders straightens really.
Good quality item
Good item very fast delivery
Fast delivery, cool corrector, thank you
Received, thank you! Quality is good, you can adjust the size.
Everything is exactly as in the picture. Thanks to the store, I recommend.
Very satisfied with my order. Just as described.
Posture corrector is great. Perfectly pulls your shoulders. No feeling of discomfort. I'm glad.
It really holds. Only for a daughter of 10 years is too big a little. Hope to solve the problem
The quality is very good, although the threads stick out a little, not critical. I recommend. Everyone is happy.
awesome product. fast shipping.
Arrives sooner than expected. exactly what I wanted and works well for me.
super fast shipping, 2weeks to USA
Order came quickly, thank you. Recommend to everyone.
all great. came in 4 weeks to usa
Great
Great Product!
! !!!! Super
Perfect. Very convenient and comfortable. Fast Shipping.
It's not uncomfortable, the material is soft, but obviously you need to get used to it. I am happy and satisfied with the purchase.
The description corresponds, the seams are even, good. With the store did not communicate, there was no need. After application I will write more feedback.
Thank you very much. The product came super quickly, in good quality. I will order more I recommend the store to everyone.
Works as expected.