SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
The object came well. Thank you
Generally OK, very sketched but Da to read. Dotarło in 43 days.
Shines well, there are small cracks, there are prints, everything works
Package came very fast super
Delivery to Moscow 1 month. The backlight works fine, the brightness is enough more than. Read comfortably, you can safely order. Thanks to the store.
Very cool gadget for książkoholików czytających at night. Light is quite strong, not męczy sight. The downside there are scratches and reflected fingers inside plexiglass, not possible to wyczyszczenia. Sometimes you mind it in reading.
Everything is fine! Very fast delivery to the Moscow region)) ordered February 8, a couple of days the goods hung in processing and the mail came the parcel on February 21! Plastic, but for such money is a very cool thing))) works on three batteries, it shines well and everything is perfectly visible)) the box is crumpled, therefore, as a gift a little not an option ^_^ "" but otherwise everything is perfect! Thank you very much))) <3
To the west of Belarus is quite a long delivery-40 days. The lamp was less than I expected. Plastic with small defects, but odorless. There is no edging, as in the photo because of this, the bending of the book is strongly illuminated. But in general it is normal, in total darkness to read quite real, but not sure how comfortable it will be to the eyes with time. Batteries were not included. Need 3 AAA elements. In general, for this money is normal.
I thought the panel would be bigger, but I’m happy it’s on the smaller side and handy. I have to insert batteries in and try if it works.
The product is good but there are scratches
Product delivered very quickly. I am satisfied despite Malego crack.
It came in 2 weeks, quickly, to the Post Office. Thank you, cool thing, the truth only works from batteries 3 PCs, I would like from the cable of the yuesbi.
Just received the product. Ordered in January 18, received in February 16. Product was ok, but packaging could be made more effective. And it works fine too. Thanks to store...
The real size is small. Came without tracking, took it in the post office. In a cardboard box, without batteries (this is normal). There was no more protection, but my box was lucky on the way, came a whole. Went more than a month (Chinese New Year). Everything works, I'm happy. Write about scratches-in the off form there is nothing, everything is transparent. When light bulbs are lit-there are stains, on the clearance, but read does not interfere completely. I think it's glue. Thank you to the store. Everything is OK, thank you very much
Wow! Very good!