SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this for my brother-in-law who is an electrician and he absolutely loves it. Very handy and strong magnet to hold what he needs.
I only have a few tips. Do not expect this to secure stuff very reliably. If you have critical parts that you can't afford to lose, do not use this or at least not in an area where you can't find them if they drop. Do not use this if you have a lot to attach. As the picture shows there are about 6-8 screws; that is accurate for if you jam a bunch of stuff on, they will probably fall off. These magnets aren't super powerful but enough to get the job done. If you need to put some bolts on and climb a ladder, these are great. Lightweight objects are no problem. If you move your wrist around and bang it against things, you will probably knock stuff off. In short, use with caution but great if you can afford to lose things or can find them if you lose them.
Good bracelet with strong magnet. Holds tight all sorts of metals. Thank you very much to the store!
I really like the product, thanks!
Armavir reached exactly 1 month. Very convenient thing. The appearance and touch quality is not bad, especially for such money. The description corresponds completely. I did not communicate with the store. I recommend!
My husband is constantly doing home projects that require him to be on some sort of ladder nailing or screwing in things. I bought his for him as a stocking stuffer thinking it would be a fun gift that he could toss if it didn't work. WOW! He LOVES this magnetic wristband. It works sooooooo well that it actually got stuck to something that was metal in his stocking!!! LOL! He said it is sooooo helpful when he is on a ladder and needs to have his nails "right there" without having to climb up and down. The wristband is the perfect size for many wrists. My hubby is very small boned and has problems with watches or anything that goes around the wrist. The MagnoGrip fits perfectly, yet would be perfect for a large-boned person, too. The velcro is secure and my hubby said he isn't afraid of it coming undone due to the weight of nails or screws. Buy this for your handyman husband. I promise he'll love you for it.
It came as promised. Sending was a fast bracelet was satisfied. For your money a good thing
There was a parcel for a very long time, a regular bracelet, in fact did not check, it seems to even magnetize something
Description meets the requirements. Small things hold well, the hammer only in a certain position.
An excellent bracelet, that's only the hand under it sweats.
The bracelet is good, but the photo thought it was more massive.
Everything came as ordered, thank you to the store
Thanks came in safety, only for a very long time went.
Sticks metal, and what else you need
All as in the description. Seller recommend! Good luck and 5 stars!!!
Magnets are goo!
Everything corresponds to the description. Cool. There was no need to communicate with the store
Thak you so much!
Hi, everything is fine thanks to the store for the honesty, good luck to you!
The quality of band is good!
Super bracelet
All OK. Magnets strong
I liked the goods myself!
Good quality! Happy.
Bracelets are good. I advise!
Magnets in the bracelet are good, magnetize perfectly, Velcro fastener, sewn well. It is worth taking, it will be a good help in work.
Everything is fine, the quality is decent. Delivered to the House by sdek.
It came about a month, sewn without complaints, everything is smooth, the seams are straight, the sticky part is wide, it will keep well, the magnetic part holds well
All super fast recommend