SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order Received
Thank you. I have not tried it yet, but I liked it very much. Massive thing, not flimsy.
Delivery month from order. The description corresponds. Thank you.
It came quickly. I recommend.
ok
OK
Delivery was fast. There are no complaints in the work, but first you needed to fill your hand. Twisted 3 wires 1 Main and 2 additional and the wire itself stranded with copper-insulation had to be removed in advance, as it was possible to break several veins and from 2,5 kW to make 1,5 kW. With single-core did not test.
The goods correspond to the description, was sent quickly, on the territory of the customer the goods went 10 days, and as the border crossed the Russian Post delivered the envelope a month. Everything works twisting-normal.
I did not try in fact, it was a month
Goods, came quickly. The quality of the goods is good in appearance. Let's try the case. Thank you to the store.
Excelent!
In general, it does not look bad, although they could do more accurately. The efficiency has not yet failed.
All Ok!!!
very good and very fast i am very satisfied
Very good
Until i tried, as in the picture, but works or not i do not know
ok
All as in the description. Ordered through paid delivery-it came for 13 days to the post office. I have not tried the case yet, i will add it later.
thanks
Ordered for 4 wires, came for 3. but works adequately
Since the video does not clean. And so time and strength saves. After the twist is necessarily welding. Still or so will not leave.
What i ordered, it came.
The product is such as the description
The information and availability provided by the store was clear and timely. thanks
It came well, we'll try it
Very happy
All as in the description
Delivered shvidko, all the best, i recommend the store.
The product corresponds to the description, tried in work. Its functions perform perfectly. I recommend to all the store and the goods.
Good product
Good product
5 weeks shipping, product as advertised
Gorgeous