SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect I wear size m and it's the one I asked for and it looks great
Good leggings, quality is good. At 48 size L came well, a little enlightened.
Are the same as the image, bring subject to the leg up.
Leggings are good. On the weight of 65-66 kg, height 174 cm, hip circumference-98 cm, I took L, but it is more than a big one, of course with priests do not fall off me, but the size would be better. In length stretch very well. At 180 cm will also fit
Perfect, after a first purchase, the second East all gone. Very fast delivery.
These pants are amazing. I am so surprised by the quality for the price and the stretch but still tight fight on the body, no underwear is required and they are flexible enough for you to squat and do heavy lifting.
Wow... great leggings! these look very sexy on my wife! Perfect fit on her booty.. looks like they were painted on.
Nice tights, I ordered the orange and pink in XL, the orange is lslightly smaller. I wear size XL in USA
Wow! The quality is amazing and they fit great I got a large! Will be ordering more!
Fast sending. No transarent. Great product.
Delivery mega fast! Thank you! Leggings are excellent, soft, bright. Size S fit on hips 90-95 cm.
Very good quality. For this price really worth
The leggings are as described. My hips are 106cm and thighs are 65cm and they're a little bit see trough, but not anything to be to concerned about. They are not compressive at all, and they are cellulite friendly.
Wow... great leggings! these look very sexy on my wife! Perfect fit on her booty.. looks like they were painted on.
In yanao came in a couple of weeks. A little shine through. Comfortable enough. On its parameters (height 166, waist circumference 77, hip circumference 102) ordered size M, sat well. In length fit and for higher growth
I will measure, I will add, looks like I expected
Perfect color and identical material photo size s 36/38 Taken black and purple Everything is fine, good shop Delivered fast
Tights bomb! The fabric does not shine through! On OB 99 took M perfectly sat down! I ordered 2 colors, I want to order from the same store! Order came timely!!!
Chic
Dresses. dense. Almost glow in naklan.
It's okay.