SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very stretchy and high quality material. Just take your normal size. I love it!
Pros: -Delivery fast; -Super model, high waist; -The quality is really good, all the sutures are smooth, the fabric is not thin. Cons: -Pants have no identification marks and size marks, I ordered according to the size grid on the hips 98 cm and waist 80 cm size XL and if it is it, then I had to take a smaller size (L), and those who like tight-fitting for two sizes (m), T. K. In general, thanks to the store, I recommend.
Very well arrived in US without problems good quality
Super
With a height of 178 and weight 69 came up perfectly especially in the hips 94 cm
Perfect. Comply with the description. Size flawless
Pants came in size Great, thanks to the store that decided the dispute in my favor. All quickly and quickly
Slightly larger
Pants as in the photo. The size grid is correct. Sit norms, but not as attractive as on models in the photo) on the growth of 168 XL even short.
Excellent jeggings, good quality, the size table is true!
Leggings are very nice, I love them, feels good, good things
super gorgeous same as the picture very much accurate I m pretty much satisfied I highly recommend this store
Funny panties, fit in size.
It's cool. The material is good, stretches. After reading the reviews took M, but it would be better s. Dimensional grid is standard.
Arrived… with The snow! Good stretch fabric. I reserve try when less cool… but you see fit right. very fast. thank you.
I should have lost 1 more size because I'm thick legs
Leggings look cool like jeans! More will go for people who have pop
XL climbed on my w... 97 cm. But they look not like in the picture, you need to lose weight. For thin norms.
I loved them i am very comfortable and cute very good quality i recommend
Everything is wonderful