SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fully corresponds to the description and photo of the store. On the height of 158 cm hoodie knee-length. The fabric (both inside and outside) is very soft and pleasant to the body. On a man height of 185 cm with the size of XL sits like a loose oversize jacket. Also the seller to order put a small woven bracelet.
Warm, cozy, soft. I bought a friend for my birthday, I think it will be delighted
Amazing
Its really soft and amazing!! i love it
Very good product keeps very hot it's the second I order it is top
SO IT TOOK FROM NOVEMBER 11 TILL FEBRUARY 20 . But it is very nice, i expected a bit longer, but at my 160 cm it's ok, covers knees. But still VERY GOOD, AND LOW PRICE! RECOMEND!
Comfortable. Beautiful Color
All as in the description. In fact, 60 size.
For height 175 will be just above the knee. Quality corresponds to the description. Plus put a small gift
Good quality. Very comfortable. Very soft. Well cut and pretty red. To see after a wash machine
Cool plaid, was beautifully packed))) as a gift put a bracelet
so soft and the color is rich and beautiful
I received my order
As described
Excellent blanket
Great. Warm.
it feels sooooo soft, love it! and the shipping was really fast! the packaging got lost because the mailman delivered it at the wrong house, so I had to comunicate with the store. She was a great help!
In general, not bad, but thought it would be longer
Very nice came fast
I got the light pink. Color is accurate. SO SOFT and great quality. Shipping was typical- took a few weeks but worth it for the price.
Perfect
the size small than i thought, if u male adult and want to put ur foot inside, its not big enough. other than that was good
Perfect, like in the picture. I ordered two more
I love the product so much!!!! It came with a cute bracelet 2!!
Delivery 28 days, everything is OK, only the hood is too small, and so the quality and color as stated, I'm happy, thank you, very warm sweatshirt.
The pink colour is just like the picture.real value for money
It came for a very short time, soft, pleasant to the touch, the very thing for winter, the store put a gift bracelet
Excellent Thank you soooo much!
Very fast shipping, 15 days to the Netherlands! I love it, it is thick and cuddly, just like the pictures. Very b ig and warm. Happy with it, thank you store!