SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came on time. I order not the first time in this store. It's okay.
I order charging not for the first time for my father and everything is perfect! I will order more. Thank you.
Cord seems a bit soft but otherwise everything is excellent! I plugged it into my phone and snapped the charger to it, good magnet and a great charge it seems so far!
Only the thing that in the phone to insert the wrong one came
I order a second time, for friends, works Super
WoW, great, WORK, SUPER.
Came very quickly, I recommend this store.
The cable looks pretty). Charging goes at the same speed as usual. It's great that now there will not be a nest! The backlight is still too bright!
The order came quickly, in three weeks. Very convenient cord. The magnet is strong enough. It is convenient that there is a backlight, in the dark do not need to look for a connector, the magnet quickly attracts. Satisfied with both the order and the store. I recommend
This is a very nice charger cable. The magnet is strong and attaches easily.
Excellent thing, very convenient and reliable. Fast shipping.
The product corresponds to the description, the magnet is strong enough, the cable is beautiful, everything works. Delivery to the Great Novgorod 29 days, the track was not tracked.
Delivery to the Krasnoyarsk Territory 2 weeks, this has not yet been)) everything corresponds to the description, the quality is excellent, everything works
Отлично работает!
Everything works fine thanks
Cables very good quality. Combination magnetic works flawlessly and in addition is backlit blue helping at night. Cable works with ordinary charger 5 V and with turbo power 10 v. Plug can be przyczepiona to any metal object.
Put everything in one bag, they are magnetized to each other. I hope so can
The goods came whole. Everything works. Seller recommend.
3 week delivery time. Sturdy feeling cords.
Super are. Magnet strong.
Until everything is fine! The store is happy! I'll try and add a tip. If i don't forget...
Thanks to the store, excellent charging, i order not for the first time, everything comes well packed.
Szło comparatively long but will give out experience
Everything is fine, only i ordered for iphone and came to android