SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool shoes! On the foot of 24,5 ordered 39, on the dimensional grid see will not lose! Good, quality boots, bought for ~ 2 k 11.11, did not regret! The smell left quickly!
The shoes went about a month, in principle I'm happy, I ordered 39 size-41, and it's just, took such shoes from a long store, a month later divorced, so I'll see how these on socks, and I'll add a review in a month
I ordered 41 for my 40, perfectly sat down, thank you
Super quality, size very well! Well finished product top!
I'm delighted!!! It came somewhere in two weeks, at its 37 took 37 size clearly sat down, neither press nor press, the smell is a little bit, but I do not think at all, I think it will fade out, in general they are high, girls take, in the city such stand from 3300-6000!
Nice shoes. Externally quite worthy. Size fits.
Good ones. For such a sum, I took the season and throw it away. There is some marriage, but in general norms.
Shoes Really wow! Soft, comfortable, no traces of glue, there is also no smell. They dress comfortably, but on a high rise I think they will not fit. At its 37 size, the length of the foot is 23,5. They sat perfectly, there is enough room for a warm toe!
Good boots, ordered with fur. There were 9 days on the way, it's a record. On November 12, she was sent on November 36. At 37 size ordered 38, but with a thick toe will not fit. It looked like they were 5 times, I was afraid that they would remain creases, because they sit quite tightly on the leg. The maximum temperature was-13, it was warm, the creases remained, but minor)
Accurate to the description. The store was very helpful as at first I got the wrong size but they managed to change it for me before it got sent out. Delivery was 3 weeks to the UK.
Cool. At first they seemed very cumbersome, but then I got used to it. Fashionable)) quality is good, though a little stink, but I think выветртится. Size 39 will go to 38. On my 37,5 is a little too big, but I just took for an additional insole. Came DPD shipping for 1,5 weeks! Thank you store for your good faith work
Ordered 24.10 received 19.11! I liked bots! They are gramosky, but on the leg look good
Cool shoes. Shipping fast. In size, everything came up. There is no smell, everything is neatly done. thank you.
Boots are good but I was wrong with the size, I will re-order. And these I sell 38 on a foot of 24 cm, inside with a small fur. I'll give for 2200 I live in Moscow in Khimki, I can send by mail, who is interested in writing for Anastasiia.bilnitskaia@gmail.com
You can see the seams. Despite the wide Shin, they sat perfectly.
Great Chelsea. Slightly larger. I have no fur. On the leg 23.7 took 38. You can put on a warm sock or insole. Suitable for a wide leg and a high rise.
Excellent, there is a stock for a warm sock. The size of the foot is 24 cm at me.
The order came quickly 2 weeks before the seaside. Track tracked. The store umnichka, answered all questions at once. Purchase pts satisfied with the quality did not expect this will be✔We have such in stores at times more expensive so I recommend the girl, in size took. 35 p 22,5 stop. With a bike for the winter took
Zamovila 05.09 denied 18.09. Packed in a bag. Delivery poshtomat is glass. The stink is stylish, elegant. I'll sell it to rosemirna city. Zamovila 245, at a foot of 24,5 cm, Ukr rosemir 38. To sit on a nostly, in the man's leg a vuzka on the menu. I'm going to be in the middle of three greenhouses. Pidoshva tovsta. This is scho viklikalo netho, the rozzonvonnia. Ice was mad. This is not a great deal, a photo in the dodatki. Don't die, it's cool.
Заказала 28.08 , забрала 7.09 . Это самая быстрая доставка за всю историю моих заказов. Заказала 24,5 размер, хотя измеряла ступню лентой 24 смучитывая,мой нормальный размер 39. Ступня худенькая. Я бы ради своего удовольствия заказала бы 25 размер