SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ObtainDirect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://obtaindirect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A really nice dress
Good one! Size in size! Thank you!
The dress is very good, the quality, for the price, is great. The measures correspond to the table indicated. Size XL corresponds to a 44 Spanish. I'm 1,75 and the length is half the thigh. The order took 15 days to arrive.
I like, quality not bad, fast delivary
Great store, changed color. The quality of the cord is super! The delivery is very fast. Nice dress. Shipping fast. Slightly upset by the dim colors, but generally normal.
Good quality but it's a small thing. Order one more size.
According to her very pretty. But she could be better sewn.
good
The fabric is fine but necessary for the fall. Very nice. I use a size 38-40 and buy the XL. Don't be afraid because it's wide, it's not a dress to wear tight, so it loses shape. With size XL gives you fall and the bell shape you need to make it look like in the photo. I recommend
Im very impressed with this dress. It perfectly matched the advertised description and picture.
Super quick and great collection I ordered my dress here and I love it. They provide very good quality product in the very low budget, They also add PayPal payment option which is very awesome and easy for the transaction. Definitely, Ill use it again for more shopping.
Beautiful, it's just like in the picture, I come fast and the fabric is very good
Order delivered in 9 days to Spain (made 11/11). Fabric a little thin, but not transparent. I don't know if the measurements match the table, as it's for a gift
The dress is cute, but not for skinny... Recommend
Very nice dress and very nice fabrics
I took the smallest size, but on my 40-42 it's still a little loose. I put on with a thin belt, so that the waist was clearer. In appearance, as in the picture. Thin. Pleasant to the body fabric. Non-slippery synthetic
Super fast shipping, size comes well, I use the 42/44 a 100 chest and perfect
beautiful autumn dress. Fabric is thinner than expected, but still great. I ordered size L (EUR S) M would have fitted better. fast shipping, nicely finished. Thank you
The dress is warm enough, like a tight shirt. On the size 44 ordered L, came up perfectly, freely! On the side there is a zipper. Yes, the dress has a terrible smell of gasoline!!
это лучших из лучших я даже падумать не могла что платье придет такое красивае падашол на 162 рост вес 66 супер сел а даставка 9 дней так быстра я еше нечего не палучала спасибо огромнае за товар.